The Ethos Way defines who we are, our values, our culture and our commitment to establishing and maintaining win-win-win relationships between our people, our customers and our company.
OUR
PEOPLE
OUR
CUSTOMERS
OUR
COMPANY
Our People
Building relationships with our people is where The Ethos Way begins. It all starts with our commitment to our team: providing training, systems and processes so they are fully supported in doing their jobs.
We emphasize treating every employee with respect, honesty, dignity and fairness. We reward and encourage advancement, collaboration, proactivity, solution-orientation and continuous learning. We are committed to earning each team member’s loyalty.
Recruiting and retaining quality personnel are two important strengths of Ethos. We have dedicated, bilingual staff focused on attracting talent, adeptly vetting candidates and implementing a superior, efficient onboarding process to get new team members integrated into our culture and committed to The Ethos Way.
Our high retention rates convert to expertise, consistency and stability for our crews, for our company and for our customers. We are committed to rewarding and promoting from within which leads to the longevity of our team and loyalty of our crew and management. It also means our leaders have developed and learned in the field, bringing their knowledge and experience to their roles and earning credibility with our crews and customers.
Our technical crews have the skills, experience, certifications, training and support to get the job done and solve problems. We view ourselves like the Marines: The few. The proud. You can count on Ethos to deliver the resources; we have the skill level and certifications to do the job right.
The Ethos Way includes excelling at developing highly-accountable crew members who are committed to quality with a high level of personal accountability. This accountability is an important differentiator for Ethos given our remote operating workforce. We are confident in our people, their capabilities and dedication and we trust our people to do the right thing to best serve our customers.
Our Customers
The Ethos Way naturally extends to our commitment to our customers, building relationships over time and earning their trust. We are committed to our customers’ goals, timelines and budgets and have earned a reputation for being flexible, responsive, accountable and transparent. Delivering quality solutions and superior service is what drives us; we do the right thing, get the job done right and in doing so, give our customers peace of mind that builds trust and confidence. You can count on Ethos to stand behind our work; not just contractually, but to make things right and do so quickly.
Our Company
The Ethos Way permeates our culture and our processes. Our core values define and guide how we treat each other and our customers. As a result, Ethos Solutions has built a highly-skilled and trained team who are loyal and highly accountable. We empower and trust our people to do the right thing to best serve our customers and that converts to highly-satisfied customers who can count on Ethos to get the job done right while being flexible, responsive, accountable and transparent. We are proud of what we have built and are confident that The Ethos Way will enable us to continue to grow by doing what’s right for our people and our customers.
Two Pillars of Ethos: Quality and Safety
Committed to Quality
At Ethos Distributed Solutions, we have set high standards for delivering quality work leveraging disciplined and repeatable processes (e.g., peer feedback), systems and training to deliver optimal results for our customers.
Quality is rooted in our culture of results and accountability.
We’ve earned our reputation as a reliable, accountable, quality solutions provider.
From the field to the leadership team, we take great pride in our work and the role our work plays in the broader economy.
We are highly committed, responsive and care about what we do day in and day out.
Committed to Safety
Our safety program is of the highest caliber and stands up to the strictest requirements of our customers. We are proud to consistently achieve an annual EMR below 1.
The Ethos Safety Program is led by our Chief Safety Officer, Mitch Reece, a co-founder of Ethos Distributed Solutions who began his career in the field.
Safety is foundational to all we do, permeating our culture, and prominent in our system designs and processes to protect our crews and best serve our customers.
Safety is integrated into all aspects of our business. Processes include recruiting, onboarding and ongoing training all of which emphasize the importance of safety.
Safety is paramount from start to finish in any customer work from initial quoting of jobs to project setup, project and crew member safety audits, safety reviews and project delivery. Our customers appreciate our bringing safety best practices to the site.
Count on Ethos
for a superior service experience where our capabilities earn the peace of mind, trust and confidence of our customers.